Mercedes-Benz

Mercedes-Benz of Northlake

10725 Old Statesville Rd
Directions Charlotte, NC 28269

  • CONTACT US: (888) 866-0973
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Mercedes-Benz Service Menu

Premier Prepaid Maintenance Coverage

What is Prepaid Maintenance? A benefit plan offered by many modern automakers--particularly on luxury vehicles--prepaid maintenance services are an excellent way for the busy driver to ensure premium coverage and quality at a low cost, while saving time and money. And Mercedes-Benz is not exempt from this fairly recent-trend--premier prepaid maintenance coverage is just one more way that the brand is looking out for its drivers.

Is prepaid maintenance worth it for a Mercedes-Benz? As with many things, worth is in the eye of the buyer--but if you ask just about any Mercedes-Benz owner with the premier prepaid plan, they'd tell you it was absolutely worth the money. In fact, the average driver could see savings of up to 30% on their service costs as compared to paying per visit. Maintenance plans offer a one-time purchase of expected routine costs over the course of the term that you choose--and when you select your plan at time of vehicle purchase, you can choose to roll the cost of prepayment into your vehicle lease or loan payments. Then, when it's time for service, your maintenance plan will cover those costs. It's simple, easy, and worry-free. And since prepaid maintenance is accepted at any authorized participating Mercedes-Benz dealer in the US and Puerto Rico, you can be confident that you'll always be near to coverage, even if you're on the road.

Here are your Mercedes-Benz prepaid plan options:

  • For cars less than one year, plan options: 2 yr/20K mile, 3 yr/30K mile, 4 yr/40K mile
  • For cars between one and eight years with less than 80,000 miles on odometer, plan options: 2 yr/20K mile, 3 yr/30K mile

Contact Mercedes-Benz of Northlake for more information about premier prepaid maintenance coverage.

Service A*

New Mercedes-Benz models recommend an initial service visit after the first few thousand miles to ensure that everything is working optimally as it should--after that first visit, your vehicle will settle easily into the factory-recommended 10K services as is routine. Service A*, as Mercedes-Benz has labeled it, provides all of the essentials, and occurs every 1 year or every 10,000 miles--whichever comes first.

What can you expect at your Mercedes-Benz Service A* visit?

  • Mercedes-Benz Synthetic Motor Oil Replacement
  • Genuine Mercedes-Benz Fleece Oil Filter replacement
  • All fluid level checks and corrections are dependent on factory-recommended service intervals for your vehicle’s year and model
  • Set tire pressures including spare reset tire pressure monitoring system (if applicable)
  • Brake component check
  • Reset maintenance counter
  • Adhere to all required elements listed by model year and specific model as indicated on the corresponding service sheet for Mercedes-Benz Maintenance Systems in the USA

Service B*

The Service B* schedule occurs every 2 years or 20,000 miles--whichever comes first--and builds upon Service A*. This means that at odd-10K mileages, you will receive just Service A*, and at even-10K mileages, you will receive the Service B* package that includes much of what your Schedule A service offers.

What can you expect at your Mercedes-Benz Service B* visit?

  • Mercedes-Benz Synthetic Motor Oil Replacement
  • Oil Filter Replacement or Replace Oil Filter
  • Replace air condition cabin filter
  • Brake fluid exchange
  • All fluid level checks and corrections are dependent on factory-recommended service intervals for your vehicle’s year and model
  • Set tire pressures including spare reset tire pressure monitoring system (if applicable)
  • Brake component inspection
  • Reset maintenance counter
  • Adhere to all required elements listed by model year and specific model as indicated on the corresponding service sheet for Mercedes-Benz Maintenance Systems in the USA

Confused? Let our expert technicians help you understand the best ways to service and maintain your luxury car in Charlotte.

Premier Express Service

For the busy driver on-the-go, a formal service appointment for your basic needs may not line up well with your schedule. And while the team at Mercedes-Benz of Northlake strives to provide convenient and quick service times, we may not have an open appointment when you need it. But, that's why we're pleased to be able to offer Premier Express Service at our Charlotte location. You can show up any time during business hours, and our dedicated Mercedes-Benz technicians will be able to help you on the spot.

Frequently-asked questions about Premier Express Service:

  • Do I need an appointment? No--the beauty of express service is that you can drop in and get out in very little time, without a previous appointment
  • Can I expect the same quality of care? Yes! We are dedicated to providing you with the best customer service, every time.
  • Can I get any service done? Express service is typically limited to simple or basic maintenance services like oil changes, tire rotations, vehicle inspection, battery replacement, etc. For bigger or more intensive jobs, we may send you to the full service center to get what you need done
  • What's the catch? No catch--you get great-quality service, at competitive prices, faster

Tire Centers: Service and Sales

In the same way that a top athlete cannot perform without adequate equipment, your Mercedes-Benz luxury car or SUV cannot run at its best without the proper gear like tires and wheels. All of its power and prowess, ride comfort, technology features, and safety systems mean little in the face of poor-quality, old, or worn-down tires. To get the absolute most out of your vehicle, consider using tire brands and sizes recommended by the experts at Mercedes-Benz of Northlake.

Our Charlotte tire store carries top brands like Dunlop, Michelin, BFGoodrich, Uniroyal, Goodyear, Hankook, Bridgestone, and Continental, and we're excited to offer a wide range of tire types, from summer and all-season tires, to winter tires, to sport road tires, and more. Whether you're looking for a specific performance tire or a capable daily driver, we've got what you need. But how do you know when it's time to buy a whole new set of tires, rather than just swap over to your seasonal set? Just check the tread.

Tread depth on brand-new tires is around 10/32", giving your tires plenty of grip and flexibility on pavement. But every mile that you drive wears away bit by bit at the rubber tread, and eventually there will be too little depth between outer tread and the base of the tire--this gives you little to no grip on anything except perfectly dry roads at low speeds. While there is no agreed-upon mileage or time from "new" to "worn out" (some experts estimate between 30,000 and 50,000 miles depending on driving conditions), you should think about replacing your tires when the tread depth nears 2/32", or--if you really don't drive a lot--when the age of the actual tire nears a decade.

Visit the tire store or schedule an appointment for tire rotation, puncture repair, inflation, balancing and alignment, or tire installation at Mercedes-Benz of Northlake.

Brake Service

Being proactive about brake inspection and service in Charlotte is a guaranteed way to save money, save time, and stay worry-free out on the roads. Our expert team of technicians can perform a visual or hands-on brake inspection in just minutes, telling you the state of your braking system and whether it requires replacement, service, or whether it's good to go for another few thousand miles.

Since brake service has no real interval for repairs, since it depends so largely on driving style and environmental conditions, it may be easy to forget that your brake system is such an integral part of you overall vehicle performance. But brake inspection is just as important as other, more routine services, and the pros in our Mercedes-Benz brake center can help you stay on track. We'll inspect the brake discs to ensure they are in good condition, we'll check the level of brake fluid, the thickness of the brake pads, and we'll make sure that there are no leaks, damages, or other issues with your overall system.

Ask for a brake inspection every time you stop in for service, and you can avoid any future braking issues by being proactive. If a warning light comes on your dashboard, though, come in as soon as possible.

Air Filter Service

When was the last time you had the cabin air filter or engine air filter changed in your Mercedes-Benz? If you just can't put your finger on it, or if you know that it's been longer than your last 15,000 miles traveled, then it may be time to swing into Mercedes-Benz of Northlake.

We offer both the filters that you'll need when you shop with our parts store, if you prefer to do the work yourself, but we also offer fast and easy service if you prefer that our team replace your vehicle's air filters for you. It's a simple task, but the benefits are enormous. A clean air filter means clean air--plain and simple. Dirty air filters mean dirty air, and dirty air could include particles of dirt, dust, pollen, even harmful things like sand and mold! These contaminants are bad for you, and bad for your engine. So don't risk it.

If your driving conditions are more severe than the average, you may need your filters changed out more frequently than others. Ask your Mercedes-Benz service technician to inspect and evaluate the quality of your engine and cabin air filters when you come in for a service visit.

North Carolina State Inspection

The state of North Carolina mandates that drivers must submit their vehicles for a safety and emissions inspection whenever the vehicle's registration is renewed. For most drivers, this means that you'll be needing a state inspection every 12 months. And while this may be a minor inconvenience, it's essential to protecting the health and well-being of all of us on the roads, by ensuring that vehicles are safe to operate, and are performing as efficiently as possible.

What do NC state inspections look for? In order to pass your vehicle for another year of lawful operation, our techs will test the steering, windshield wipers, headlights, accessory lights, directional signals, foot and parking brake, and the computerized equipment on-board your vehicle; for the emissions test, all we need to do is check the specified equipment for computerized emissions monitoring. The good news is that since Mercedes-Benz vehicles run on a near-annual service interval, you may be able to schedule your 10K services, your state inspection, and more all at the same time.

Mercedes-Benz of Northlake is an authorized NC state inspection station--call at your convenience.

Check Engine Light

Today's modern cars are smarter than ever before--they can alert you when problems arise, or even before they happen, better than they've been able to in the past. This alert comes in the form of the check engine light, but even this high-tech system needs a bit of expert help; because while some dashboard alert codes are easy to read and fix, others can be more vague, and require the use of a diagnostics computer. Luckily for Charlotte drivers, Mercedes-Benz of Northlake boasts the latest in diagnostic and service technology, and we can get you back to optimal performance in no time.

We always recommend going to an authorized Mercedes-Benz dealer for your check engine light issues, because we know your vehicle better than anyone. While the issue may be as simple as a loose gas cap, a bad O2 sensor, or a spark plug that's burned out, it could be something much more serious: a blown gasket, a pinched or broken hose, a cooling system that isn’t circulating properly. Don't take the chance--if your check engine light is on, come to Mercedes-Benz of Northlake as soon as possible.

If your vehicle is still covered by the Mercedes-Benz warranty, check engine diagnostics and any associated repairs may be completed at no cost to you, so don't hesitate to come in when that little light turns on.

*Price advertised for Service A/Service B includes all factory-required components. Please refer to your maintenance booklet for the complete list of factory-required services and details on the specific intervals for your vehicle's year and model. Service A/Service B is for vehicles MY09 and newer.
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