Why Mercedes-Benz of Northlake

Allow the Team at Mercedes-Benz of Northlake to Raise Your Expectations, and Show You a New Kind of Dealership Experience

Since 2012, our local Charlotte Mercedes-Benz dealership has been faithfully serving the needs of Charlotte, Huntersville, Hickory, Concord, and Mooresville drivers. While most dealers look to build leads and client contact lists, we take a different approach: we believe in building relationships because having a connection with our community is better than having the most numbers. That's why you'll experience a truly unique encounter every time you visit our location.

A proud member of the Hendrick Automotive Group, Mercedes-Benz of Northlake works to provide more than the typical dealership appointment.

A Genuine, Dignified Approach to Customer Care

Our approach to customer service and overall care comes from the belief that potential car buyers, service center customers, parts shoppers, and current lessees want to be treated honestly, compassionately, and with fairness. When you treat people like people, this approach becomes astonishingly easy--and it's just the Hendrick way of doing things.

One of the top complaints about typical car dealerships is a feeling of wasted time or even deception. But because we price our vehicles on modern research sites like Kelley Blue Book, Edmunds.com, and True Car, our interested buyers can feel comfortable and confident shopping around for their perfect sedan, coupe, or luxury SUV. By using third-party sites to price and appraise a vehicle, we can offer a fair, unbiased deal--without you needing to haggle to feel like you're getting what you deserve.

More Options for High-Performance Luxury

In the automotive world, a friendly face and a willingness to please can only get you so far--but that's why we complement our exceptional customer service offerings with one of the best luxury vehicle inventories in the state. Whether you're shopping on our lot, ordering directly from the manufacturer, or searching for a specific classic car, we offer more ways to buy, and more options to find your unique, perfect vehicle.

Local and online shoppers can browse from among:

  • New Mercedes-Benz inventory for lease or purchase
  • Certified Pre-Owned Mercedes-Benz luxury cars and SUVs
  • Used and pre-owned vehicles

Should you ever feel pressed for time in your busy life, you can let us do all of the hard work for you.

Simply specify to one of client advisors exactly what you're looking for; we can find the product or vehicle, work with you online or by phone to find an acceptable deal for you, and accommodate your requests to the best of our abilities--all without you needing to place a foot into our physical showroom.

Quality Services Come Standard at Our State-of-the-Art Facility

But vehicles are just one service that we offer: the expert team at Mercedes-Benz of Northlake in Charlotte provides everything from casual vehicle inspections, to advice on custom parts and personalization service, to basic maintenance tips, to intensive work on Mercedes-Benz models to keep them looking and feeling their best.

Find general auto services, luxury car maintenance service, genuine Mercedes-Benz parts, lifestyle accessories, and boutique products for sale at our full-service location.

Our total customer care extends to things like complimentary WiFi in our service center, gourmet coffee and snacks, scheduled complimentary shuttle service, and even complimentary loaner cars for customers whose vehicles will be in the service bay for more than two hours.

From start to finish, we are thoroughly invested in your satisfaction, comfort, and experience.

A Professional Staff That Can Still Treat You Like a Neighbor

It's difficult to strike that just-right balance of confident professionalism with comfortable friendship--but the team at Mercedes-Benz of Northlake makes it happen. We believe that when you care about your customers and invest in your communities, the rewards are more than worth the efforts.

What is your expected experience? It looks something like this:

  • A warm greeting from people who care
  • Prompt attention--you won't be waiting around on the lot
  • Open and honest discussions about what's best for you
  • Great deals, fair prices, and Hendrick quality
  • A wonderful, stress-free experience